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Rewards are buildings that require certain conditions before you are able to build them, and are found in the Rewards and Business Deals Menu. Even though these buildings are presents, they may cost money to build and sometimes have a monthly cost as well. Usually, though, they offer services that add to your city's quality (for example the Private Schools). Reward buildings can often be found in multiple menus (for example the Hydrogen Plant appears in both the Power and Rewards Menu). To determine what actions have to be taken in order to unlock something, you can check the Item Description of the building. You can also earn a reward building by successfully completing a U-Drive-It mission. A list of Rewards and the requirements to unlock them can be found in this tutorial.
The Custom equivalent of this page is Rewards/Custom